Sinako Masoka

E-Commerce Order Clerk and Store Floor Supervisor, experience in the company’s online stores, spar2u and spargs and handling data maintenance through Sigma the Spar software, experience in merchandising store floor in hand with floor manager. Retail experiences lead to 4 years CRM 4 years administration experience 3 years and MS experience 15 years Sales 3 years and marketing too

Spargs Superspar

E-Commerce Order Clerk / October 2021 – Current

•Spar2U: M-Commerce

Overseeing orders are fulfilled using the spar2u management app

Handling customer complaints

Handling stocktake; planning, maintaining and operating stocktaking process Supervising 4 employees who pick and package orders

•Spargs: E-Commerce/Social Media E-Commerce

Handling orders through the Shopify platform

Handling customer service/complaints

Handling data maintenance, by check out of stock products, prices and ordering system Handling stocktake; planning, maintaining and operating stocktaking process Supervising 4 employees who pick and package the orders

Manage communication between Marketing department, IT department and finance department in terms of developing and maintaining issues within the website or Shopify app

Assist in enlisting new products for the website through data capturing

•Shop Floor Supervisor

Supervising 25 employees who merchandise for the store and general aid the company needs

Assist HR with recruiting floor staff; interview, induction and training

Handle customer service/complaints

Maintaining ordering stock for the refreshments through DC and suppliers

Handling Price management, data maintenance and doing in store promotions

Push Sale for the company through making deals with suppliers and running promotions Assist in enlisting new products for the shop

Closing the store with store manager or floor manager

Spargs Superspar

Merchandiser / November 2020-October 2021

Merchandise stock using a rotating FIFO method, checking damages and expired stock Maintain housekeeping as daily operational

Doing orders from DC for the shop with telson

Handling orders and organising returns to suppliers

Handling customer service/complaints

Pep Home

Cashier / April 2020-October 2020

Close and balance cash drawers at the beginning and end of the day. Operate cash register to process sales on a daily operation

Handling housekeeping rules as store conducts

Bag merchandise for the customer and collect money from customer as service Handling customer service/complaints

Deal with unboxing merchandise and shelving on extra shifts.

Nhlaks Holding (Pty) Ltd

Business Secretary / June 2018- December 2019

Getting customers for the company

Running registrations for startup companies on all required databases Maintaining database for the companies

Assisting small businesses with business plan

Handle company administration tasks

Produced documents and slideshows for all meetings

Communicated on a high level with business executives

Upgrading of office technology and company database maintenance

Sourced and distributed prospective client leads to the sales team and I built an excellent relationship with the team, Handled administrative duties

General administration and data capturing.

Sedibeng TVET College Business Management Diploma / 2021

Financial Accounting, Entrepreneurship and Business Management, Management Communications, Computer Practice, Sales Management, Computerised Financial Systems.

Weiveld Agricultural and Hotel School Grade 12 / 2017

Accounting, Business Studies, Computer Applications Technology, English Home Language, Afrikaans First Additional Language, Mathematics Literacy and Life Orientation.