Sinaye Dayimane

Results-driven and customer-focused professional with solid experience in sales, financial services, and customer retention. Proven ability to build strong client relationships, improve customer loyalty, and meet performance targets in fast-paced environments. Skilled in customer care, policy retention, sales consulting, and financial advisory services. Seeking to contribute strong communication, problem-solving, and retention skills to a growth-oriented organization.

Retention Agent - The Unlimited

(2024-09)

• Manage customer retention processes to reduce cancellations and improve client loyalty.
• Engage with customers to understand concerns and provide suitable solutions aligned with company offerings.
• Deliver high-quality customer service while meeting retention and performance targets.
• Maintain accurate customer records and follow compliance and quality assurance standards.
• Consistently demonstrate professionalism and empathy in all customer interactions.

Financial Advisor - Metropolitan

(2022-03 - 2024-07)

• Provided professional financial advice tailored to individual client needs and financial goals.
• Conducted needs analysis to recommend suitable insurance and financial products.
• Built and maintained strong client relationships to drive policy retention and long-term value.
• Met sales targets while adhering to regulatory and compliance requirements.
• Educated clients on policy benefits, premiums, and long-term financial planning.

Sales Consultant - O'Keeffe & Swartz

(2021-01 - 2021-12)

• Promoted and sold company products while delivering exceptional customer service.
• Identified customer needs and provided appropriate product solutions.
• Achieved sales targets through effective communication and persuasion skills.
• Maintained accurate sales records and followed internal sales processes.
• Strengthened customer relationships to encourage repeat business.

National Senior Certificate - Grade 12 - ST Teresa Senior Secondary (2014)