Mosa Elephant

Results-driven customer service and sales professional with years of experience in building strong customer relationships and delivering positive outcomes. I thrive in fast-paced environments and use strong problem-solving skills to meet customer needs while supporting business objectives. A proactive and team-oriented individual, I consistently contribute to high-performance cultures and strong retention results.

Retentions, sales and support agent at MorClick (2024-03 – Present)

Provide Level 1 technical support while handling billing enquiries and general customer care, ensuring that issues are resolved efficiently and professionally. Focus on customer retention by addressing concerns, improving satisfaction, and maintaining strong client relationships. Fast-paced target driven environment where sales and retentions are maximised

Inbound Consultant at Vodacom After Sales (2023-03 – 2024-02)

• Manage incoming customer calls, assisted with billing inquiries, facilitated the activation of new lines and SIM cards, and delivered professional customer support to efficiently resolve service-related issues.

Sales Consultant at Vodacom Business Upgrades (2022-09 – 2023-02)

• Responsible for upgrading business lines and contracts, proactively tracking contracts nearing expiration, and ensuring high levels of customer satisfaction through effective sales and service delivery.

Sales Consultant at Vodacom Funeral Cover (2022-03 – 2022-08)

• Conducted outbound calls to clients to promote and sell funeral cover products, providing clear product information while delivering professional service and ensuring customer satisfaction.

Customer Care Agent at Cell C (2021-06 – 2022-02)

• Handled inbound and outbound customer interactions, applying strong planning and organizational skills to manage queries, resolve objections, and assist with customer accounts. Utilized knowledge of customer integration services and basic accounting to accurately review invoices while maintaining strong analytical skills and attention to detail.

Customer Care Agent at Vodacom Retentions / Altron Bytes (2018-03 – 2021-05)

• Managed inbound and outbound customer interactions focused on retention, utilizing strong planning, organizational, and objection-handling skills to address client concerns. Applied analytical abilities, basic accounting knowledge, and attention to detail to review customer invoices and support account-related queries.

Internship at Chris Hani Baragwanath (2015-06 – 2015-12)

• Captured and maintained accurate client information by updating records and ensuring patient data was recorded and managed efficiently.

Internship at Ekasi IT Solutions (2014-01 – 2015-06)

• Completed a learnership in Information Technology and End User Computing, gaining foundational knowledge in computer fundamentals, basic accounting, and business communication, with practical experience using Microsoft Word, Excel, PowerPoint, Access, Project, and Outlook.

Petrol Attendant at SASOL N12 (2012-07 – 2014-01)

• Provided fuel service and assisted customers with vehicle-related needs while delivering friendly customer service and ensuring safe and efficient operations.

– Altmont Techinal School (2010 – 2010)