Service Desk Agent
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My name is Sinazo.Kabalaza i am 32 years of age, i have 2years and 9 months working as a Service desk Agent at Ulwembu Business Service.
I regard myself as hardworking, passionate and competent individual, an able worker looking to fill the First Line Support Position advertised in your organization. I am a graduate with a degree in computer science.
Please see the attached resume for a more comprehensive view of my experience and credentials. Thanks, you for this opportunity.
Kind regards,
Provide remote desktop support and system monitoring for all national airports,1st and 2and level desktop support(monitoring airport management) systems (AMS operations bridge,Flight information displays,Oracle escalations,hardware and software support.
Active directory (Domain Administration level
Basic Administrative procedure for users within the airport database infrastructure
1st line support for all Cisco IP Phone
Exchange support(troubleshooting all Microsoft exchange servers problem within ACSA database)
Server support -monitoring and remote support of all servers and systems
Installation of all hardware/software device for users
Provide continuous maintenance to all wire centres/ core rooms as to prevent any risk of down-time.
October 2023 ITIL v4 fundamentals on Alison online Course in 2022 September i obtained a Team Administrator certificate at Microsoft
2021 obtained Data engineering Certificate true SimpleLeaning
