Help Desk agent - WAVENET SA.
(2025-09-15)
- Ticket Logging & Escalation
- Remote Troubleshooting
- Microsoft Office 365
- Call Handling
Customer Service agent - CX International
(2025-01 - 2025-08-05)
- Helping customers with their Electricity or Gas account queries
- Assisting them with their invoices via Chats or Inbound call
- Helping them with their Contract start or end date
- Dealing with complaints and escalating
- Transferring customers to the relevant departments as per the query
Customer Service Agent - Amazon Work From Home SA
(2020 - 2024)
- Receiving Inbound calls and Chats to help customers to track orders
- Damaged to be replaced or refunded or Exchanged
- Returns for refund
- Troubleshooting and dealing with heavy bulk items
- Kindle Support and Kindle remote troubleshooting
