Sindi Mesa

Results-driven professional with extensive experience in debt collection and customer service. Strong communication, problem-solving, and interpersonal skills. Seeking a scheduling, customer service, or collection agent position where I can contribute to team success and deliver exceptional results.

Collection Agent at Nimble Credit Solutions (2022-05 – Present)

• Collecting outstanding debts and updating internal systems.
• Maintaining professional and effective communication with debtors.
• Resolving account issues using problem-solving techniques.

Collection Agent at Van Der Venter Mojapelo Attorneys (2014-01 – 2022-12)

• Responsible for managing debtor accounts and collections.
• Engaged in effective communication to negotiate payment arrangements.
• Applied critical thinking to resolve complex cases and disputes.

Customer Service Agent at Europ Assistance South Africa (MTN) (2011-01 – 2014-12)

• Delivered emergency assistance, including ambulance, police, and fire support.
• Operated in high-pressure situations with strong communication and responsiveness.
• Provided excellent customer service to distressed clients.

Contact Center Learnership – Department of Labour

Matric Certificate – Bopasenatla Secondary School (2008)