Assurance Technical Engineer
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I am Technical Support Engineer currently working at Vodacom, I provide enterprise-level assistance to our customers making sure that our customer issues are resolved and determining acceptable ways to restore services within the Service Level Agreements (SLA) in the event of a failure.
I ensure an optimised First Line resolution rate, through analyzing the reported fault and completing detailed diagnostics to resolve the problem via remote troubleshooting and support through approved remote support applications.
National N Diploma Engineering field of study
