Sinethemba Zweni

Highly motivated and results-oriented Banking Professional with 6+ years of progressive experience at a major financial institution (FNB). Proven expertise in front-line customer service, complex cash management (ATM Custodian/Teller), and successful promotion of digital/online banking platforms. Seeking to leverage strong interpersonal, language, and operational skills in a challenging client-facing banking role.

Universal Advisor / Teller at FNB (2024-03 – 2025-01)

• Managed daily Teller operations, accurately processing [Insert Avg. number] transactions daily, including deposits, withdrawals, and inter-account transfers.
• Served as ATM Custodian, ensuring secure cash management, reconciliation, and troubleshooting to maintain high ATM availability and minimise downtime.
• Proactively assisted customers with adoption and utilisation of online and mobile banking platforms, driving digital migration goals.

Universal Advisor / ATM Custodian at FNB (2023-09 – 2024-03)

• Provided comprehensive customer service, resolving complex account inquiries, onboarding issues, and transactional disputes efficiently and professionally.
• Responsible for daily reconciliation and balancing of cash holdings and ATM vaults, maintaining zero discrepancies.

Platform Enabler / Customer Service Agent at FNB (2021-03 – 2022-09)

• Guided and trained customers in using digital banking solutions and self-service channels, significantly reducing branch queues and manual service requests.
• Exceeded targets for customer service satisfaction [If possible, insert a metric or achievement here, e.g., "Maintained a 95% positive rating"].

Customer Assistant / Bank Relief at FNB (2019-01 – 2020-12)

• Directed branch traffic and managed queue flow, enhancing overall customer experience during peak periods.
• Assisted clients directly at the ATM, ensuring successful transaction completion and addressing immediate technical issues.

National Diploma in Advertising Management – Rose Bank (2008-02 – 2009-12)