Sinethembile Majozi

Sales and Customer Service Associate with 3+ years of experience delivering customer service, retail sales and customer engagement within retail and financial services environments. Delivered customer assistance within retail operations, responding to enquiries and facilitating customer interactions. Experienced in engaging prospective customers, nurturing sales leads and communicating product information throughout the sales process.

Executed outbound sales calls and responded to inbound enquiries relating to Discovery Health medical aid plans and related products. Skilled in sales communication, customer engagement and relationship building through direct interaction with prospective customers. Developed competencies in public relations campaign planning, audience research and media communication through academic project work.

Seeking opportunities in Sales, Customer Service, Business Support or Public Relations to contribute strong communication, customer engagement and sales capabilities.

Telesales Consultant - 1 Discovery Place

(2026-03)

• Conduct outbound telephone calls to cold and warm leads, presenting Discovery Health medical aid plans and related products to prospective customers.
• Respond to inbound customer enquiries, providing information about medical aid plans and addressing questions relating to available products and services.
• Engage prospective customers through telephone-based sales discussions, communicating product offerings and encouraging interest in available medical aid plans.
• Present Discovery Health medical aid products to potential customers, explaining available offerings through direct sales communication.
• Facilitate customer interactions through inbound and outbound telephone communication, responding to enquiries and discussing medical aid products.
• Communicate with prospective customers who have expressed interest in medical aid products, providing relevant information during sales discussions.
• Promote medical aid plans and related products through telephone-based sales activities, maintaining direct engagement with prospective customers.

Lead Warming - 1 Discovery Place

(2025-09 - 2026-02)

• Engaged prospective customers who had previously expressed interest in products or services but were not yet ready to make purchasing decisions.
• Established communication with potential customers to build relationships and maintain their interest throughout the sales process.
• Responded to enquiries from prospective customers, providing relevant information about products and services under consideration.
• Shared product-related information and relevant content with potential customers to encourage continued engagement and interest.
• Facilitated ongoing communication with prospective customers, addressing enquiries and providing information during the lead nurturing process.
• Guided prospective customers through different stages of the sales process by maintaining contact and communicating relevant product information.

Cashier - Clicks 1 Discovery Place

(2023-04 - 2025-08)

• Delivered customer service within a retail environment, assisting customers with enquiries and providing assistance during store visits.
• Engaged directly with customers to understand their enquiries and provide relevant information during retail interactions.
• Facilitated customer interactions through clear communication, maintaining a professional and courteous approach to customer service.
• Assisted customers during their shopping experience, responding to requests and contributing to customer satisfaction.
• Communicated with customers regarding general retail enquiries, providing assistance within the scope of cashier responsibilities.
• Provided customer-facing assistance within the store, maintaining positive interactions with customers throughout their visits.

Cashier - Clicks Benmore

(2022-11 - 2022-12)

• Delivered customer service within a retail environment, assisting customers with enquiries and providing assistance during their shopping experience.
• Engaged directly with customers, maintaining courteous communication and responding to general customer service requests.
• Assisted customers during store visits, providing information and guidance within the scope of cashier responsibilities.
• Facilitated positive customer interactions through professional communication and attention to customer enquiries.
• Responded to customer requests and provided assistance to ensure customers received appropriate service during retail interactions.

Public Relations - University of South Africa (UNISA) (2025)

National Senior Certificate - Makhedama High School (2020)