Sinoluvo Gwabeni

I am a customer-focused Call Centre Agent with over two years of experience delivering high-quality customer support in fast-paced service environments. I am skilled in handling high volumes of inbound and outbound calls, resolving client queries efficiently, and maintaining professionalism during high-pressure situations. I have strong communication, problem-solving, and administrative skills with a proven ability to provide empathetic client support and ensure accurate case logging.

I was recognised as Best Call Centre Agent for the year 2024 at Mixtelematics. I am seeking to contribute my customer service expertise and resilience to your organisation.

Call Centre Agent at Mixtelematics (2022-09 – Present)

• Handle high volumes of inbound and outbound customer calls in a fast-paced call centre environment
• Provide professional and empathetic support while resolving customer queries and concerns
• Log and update client cases accurately using internal systems
• Escalate complex or urgent issues to the relevant departments for resolution
• Ensure all customer interactions comply with company processes and service standards
• Maintain strong attention to detail when capturing information and documenting cases
• Collaborate with internal teams to ensure efficient resolution of customer issues
• Consistently maintained strong customer service standards
• Recognised for professionalism and problem-solving when assisting customers

Bachelor of Commerce in Accounting – Richfield Graduate Institute of Technology (2021)

National Senior Certificate – Mvenyane Senior Secondary School (2016)