CUSTOMER SERVICE AGENT
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Energetic Customer Service Representative with 3+ year experience dealing with complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Data Capturer at Sunbird Perfumes (2014-01 – 2019-08)
Customer Service Agent at Debt In (Instacart USA) (2022-02 – 2023-10)
Customer Service Agent at Concentrix (DishTVNet USA) (2023-10 – 2025-01)
Customer Service Agent at WNS (Farmers Insurance) (2025-02 – 2025-06)
SME (Subject Matter Expert) at Debt In and Concentrix
SME at Debt and Concentrix In for 1 year where I dealt with escalations, managed agents performance, provided feedback & coaching to agents. Listened to calls, did role plays to assist agents get familiar with the product.
Grade 12 – Zisukhanyo SSS (2016)
