Siphesihle Xelithole

Customer Service Representative

Talent

Port ShepstoneMember since July 15, 2026

Strong communication and interpersonal skillsCustomer service and problem-solving abilitiesTime management and ability to work under pressureBasic computer and data capturing skills

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Strong communication and interpersonal skillsCustomer service and problem-solving abilitiesTime management and ability to work under pressureBasic computer and data capturing skills

About

Motivated and reliable individual seeking an opportunity to contribute to a dynamic organisation. Bringing strong communication, customer service, and administrative skills, with a commitment to delivering excellent service and supporting team goals.

Experience

Customer Service Representative - TFG CALL CENTER - Cape Town

(2023-03 - 2023-12)

Handled inbound and outbound customer calls, assisting with queries related to accounts, orders, and payments
Provided professional customer service and resolved complaints efficiently
Processed account payments and updated customer information on internal systems
Assisted customers with product information, store locations, and promotions

Reception Desk Manager - TUGWELL HALL - Cape Town

(2024-01 - 2024-10)

Managed the reception desk and served as the first point of contact for students, staff, and visitors
Answered and directed phone calls, emails, and in-person enquiries professionally
Assisted residents with queries, maintenance requests, and general administrative support
Maintained visitor logs and ensured security procedures were followed

Business Consultant - Phaphama Sedi

(2024-03 - 2024-10)

Finance and Logistics Coordinator - Phaphama Sedi

(2025-01 - 2025-11)

Faculty Mentor - University of Cape Town

(2024-03 - 2025-10)