Receptionist/Night Audit/Reservations
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I am a 28 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills.
I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work different kinds of shifts and under pressure.
7 March 2018- June 2022Receptionist/Night Audit/Reservationist
· Staff Training
· Accountable for all Reservations Managers duties (when Reservations Manager is on days off or on leave)
· Training and coaching staff when and where necessary
· Resolving guests problems quickly and efficiently
· Checking reservations activity report
· Ensuring all reservations have been taken correctly
· Confirmation letters have been sent to guests, all info in confirmation letters is correct
· Checking and responding to reservations e-mails
· Ensuring all e-mails for the day are answered
· Making sure e-mails are answered timeously within 24hrs
· Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated
· Doing weekly arrivals list in detail for marketing, including all requests and memos
· Updating and following up on deposit report twice a week
· Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds, safari now, Travel ground
· Checking waitlist daily for any changes
· Checking reservations filing is done
· Doing weekly stationary ordering
· Checking all rates and minimum stays are correct for peak periods
· Updating Rates on Site minder
· Responsible for Site Inspections
· Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
· Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
· Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.
· Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
· Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
· Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
· Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
· Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday basis.
· Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
· Make Dinner Reservations ,book Tours and Transfers for the guests
· Assist with check in and check out when its busy
· Answers guests inquires, handles complaints and attend to the needs of the guests
· Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and website.
· Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
· Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
· Preparing the list of expected arrivals for the front office, and processing advance reservation deposits.
Update availability of all distribution channels like GDS, OTA and Web booking system
Year: 2015 - 2017
Qualification: National Diploma Tourism Management
Qualification: Certificate in Travelport Galileo
Certificate : Learning and Teaching Development in Marketing for Tourism
