Freelance Administrative Assistant at Self Employed (2025-11 – 2026-03)
- Assisted businesses and individuals with document amendments and administrative support.
- Prepared and updated pricing lists for small business clients.
- Managed emails, customer communication, and general virtual assistance tasks.
- Completed short-term remote support projects including answering calls and responding to inquiries.
General Assistant at Plumblink (2024-12 – 2025-08)
- Managed end-to-end document control, digital filing, and accurate data entry across multiple internal systems, reducing retrieval time and improving record accuracy.
- Coordinated scheduling and task management for multiple stakeholders simultaneously, ensuring zero missed deadlines in a fast-paced operational environment.
- Served as primary point of contact for client queries, resolving routine issues independently and escalating complex cases with full context documentation.
- Maintained organised physical and digital records, supporting compliance and efficient information retrieval across departments.
Sales Consultant at UDM International (2024-06 – 2024-09)
- Executed structured outbound engagement campaigns, consistently achieving daily call and conversion targets while maintaining CRM data integrity in real time.
- Logged all customer interactions, deal stages, follow-ups, and outcomes within CRM platforms, ensuring 100% pipeline visibility for team leaders.
- Performed routine CRM hygiene—cleaning stale contact records, updating deal stages, and standardising notes—resulting in cleaner reporting data.
- Operated independently within a results-driven remote-style environment, demonstrating strong self-management and accountability.
Insurance Consultant at Friends4Life Intermediary Services (2024-02 – 2024-06)
- Administered insurance pipeline by tracking dealership-sourced leads from initial contact through to policy confirmation, ensuring no leads fell through the cracks.
- Updated CRM systems with accurate client, referral, and coverage information to support seamless handoffs between internal teams and external partners.
- Coordinated multi-stakeholder follow-ups between clients, dealerships, and internal consultants, maintaining strict confidentiality and compliance standards.
Customer Engagement Representative (Part-Time) at MINISO (2023-03 – 2023-07)
- Responded to customer inquiries via multiple channels, resolved issues on first contact where possible, and recorded all feedback for quality assurance review.
- Maintained professionalism and high attention to detail in a fast-paced retail service environment, contributing to consistent positive customer experience scores.
First Impressions Coordinator (Hybrid) at Nails d'Afrique Beauty & Hair (2022-08 – 2023-01)
- Managed appointment scheduling, CRM updates, and inbound client communication both in-person and remotely, bridging on-site and virtual operations.
- Handled phone and email confirmations, follow-up communications, and rescheduling with a near-zero no-show rate.
- Maintained up-to-date client records and supported day-to-day administrative coordination, ensuring smooth daily operations.
