Zeenat Chanderkumar

Experienced client service and administration professional with over 15 years' experience across customer support, CRM management, account administration, sales support and client relationship management. Skilled in handling client queries, resolving service issues, managing records, preparing documentation and supporting remote teams. Currently working remotely with a U.S.-based company, supporting advertising campaign coordination, client communication and account management.

Client Service Specialist - Terraboost Media - Remote - USA

(2025-07)

• Manage and monitor client advertising campaigns across multiple locations.
• Act as the main point of contact for assigned clients and provide campaign updates, reports and performance feedback.
• Handle client queries relating to cancellations, renewals, refunds and campaign issues.
• Coordinate with operations, accounts receivable and design teams to resolve client matters.
• Maintain accurate client records on HubSpot and internal systems.
• Conduct client calls to review campaign progress and address client concerns.
• Recognised for professional communication, service quality and reliability.

Property Adviser - Leadhome - Johannesburg

(2018-03 - 2025-06)

• Managed daily communication with clients, estate agents, buyers and sellers via email, telephone and WhatsApp.
• Prepared quotes, contracts, invoices, schedules and related documentation.
• Assisted clients with property-related processes and service queries.
• Coordinated meetings, viewings and agent diaries.
• Maintained and updated client records on Osmo CRM.
• Tracked team and individual performance metrics and supported staff onboarding.

Administrator - Mnandi Dining & Cookware - Johannesburg

(2015-05 - 2017-07)

• Handled reception, general administration, data capturing, filing and mail distribution.
• Assisted with accounts administration and debt collection support.
• Processed sales orders, responded to client queries and supported dispatch and logistics coordination.

Debtors Administrator - Fleet Street Publications - Johannesburg

(2015-02 - 2015-04)

• Managed debtor account follow-ups, payment queries, refund documentation and chargeback administration.
• Maintained accurate financial records and email correspondence.

Various - Clientele Life - IFA Service Recovery

Earlier roles in service recovery and administration

Sales & Accounts Administration - MGD Branding

Inbound Client Services - Collective Dynamics

Sales Consultant / Receptionist - O'Keeffe and Swartz

Researcher - Kredit Inform

Call Centre Agent - Internet Solutions

PA / Telesales Consultant - Liberty Life

Matric - Phoenix Secondary School