Sithokozile Bhebhe

Premium hospitality professional with 3+ years of customer-facing experience across upscale restaurants and a luxury hotel environment in Cape Town. Experienced in delivering polished, personalised service to local and international guests, managing busy service periods, handling guest concerns calmly, and recommending food, wine and premium spirits according to guest preferences and occasion. Recognised for professional presentation, warm communication, teamwork and attention to detail.

Food and Beverage Attendant at Morea House Hotel (Omri) (2025-08 – Present)

Deliver personalised food and beverage service within a luxury Marriott-affiliated hotel environment.

• Create warm, polished experiences for local and international guests while maintaining high service standards.
• Provide menu guidance and beverage recommendations, including wine and cocktail service.
• Handle guest requests and service recovery professionally, with strong attention to detail.
• Process orders accurately and coordinate closely with kitchen and bar teams during busy services.
• Maintain professional grooming, communication and presentation throughout the guest experience.

Waitress at Lily's by Kove Collection (2023-07 – 2025-08)

• Delivered attentive service in a premium hospitality environment with a strong focus on guest satisfaction.
• Built rapport with guests and supported a polished dining experience from greeting through payment.
• Maintained product knowledge and assisted guests with food and beverage selections.
• Worked collaboratively with front- and back-of-house teams to maintain smooth service.

Waitress at Bilboa by Kove Collection (2022-07 – 2023-06)

• Provided attentive and personalised guest service in a premium restaurant environment.
• Ensured accurate order taking and smooth service delivery from order to payment.
• Built positive customer relationships through professional communication and attentive service.

Matric – Masibambane High School (2018)