Siviwe Gumede
Call Centre Agent
Talent
Cape TownMember since May 23, 2026
Strong verbal and written communicationTime managementTeam collaborationProblem solving and critical thinkingBasic computer literacy skill
·
Hire this person
Send a job offer directly to this candidate
Strong verbal and written communicationTime managementTeam collaborationProblem solving and critical thinkingBasic computer literacy skill
About
I am a 23 year old female with a Bachelor of Arts degree obtained at the University of the Western Cape and currently seeking for a job
Experience
Call Centre Agent at Customer Service Centre (2024-01 – 2025-12)
- Assisted customers with queries and provided professional customer service.
- Handled inbound and outbound calls in a polite and efficient manner.
- Resolved customer complaints and ensured customer satisfaction.
- Maintained accurate records of customer interactions and information.
Student teacher at Boston Private School (2026-01 – 2026-12)
- Assisted learners with classroom activities and schoolwork.
- Supported teachers with lesson preparation and classroom organisation.
- Helped create a positive and inclusive learning environment.
- Worked with learners from diverse backgrounds and improved communication skills.
- Developed teamwork, leadership and problem solving abilities through daily interaction with students and staff.
Education
National Senior Certificate in Life sciences, English FAL, History, Mathematical literacy, Geography, IsiZulu, Life Orientation – Thetha secondary school (2020-12)
Bachelor of Arts – University of the Western Cape (2025-12)
Skills
Call Centre Agent
