Siviwe Gumede

I am a 23 year old female with a Bachelor of Arts degree obtained at the University of the Western Cape and currently seeking for a job

Call Centre Agent at Customer Service Centre (2024-01 – 2025-12)

• Assisted customers with queries and provided professional customer service.
• Handled inbound and outbound calls in a polite and efficient manner.
• Resolved customer complaints and ensured customer satisfaction.
• Maintained accurate records of customer interactions and information.

Student teacher at Boston Private School (2026-01 – 2026-12)

• Assisted learners with classroom activities and schoolwork.
• Supported teachers with lesson preparation and classroom organisation.
• Helped create a positive and inclusive learning environment.
• Worked with learners from diverse backgrounds and improved communication skills.
• Developed teamwork, leadership and problem solving abilities through daily interaction with students and staff.

National Senior Certificate in Life sciences, English FAL, History, Mathematical literacy, Geography, IsiZulu, Life Orientation – Thetha secondary school (2020-12)

Bachelor of Arts – University of the Western Cape (2025-12)