Sivuyile Tom

Customer-focused sales and service professional with 8 years of experience in B2B sales, client relations, and support. Proven track record of delivering empathetic, solution-driven service while driving upsells and revenue growth. Experienced in phone, email, and digital communication across the sales cycle. Skilled at building trust, identifying customer needs, and turning conversations into long-term relationships. Comfortable working flexible hours, including evenings and weekends.

Service Advisor - Hyundai

(2024-07 - 2025-02)

• Delivered friendly, solution-oriented service to customers and resolved queries via phone and email
• Identified customer needs and recommended relevant products and services
• Maintained accurate records and followed up consistently to ensure a smooth customer experience
• Collaborated with sales and admin teams to meet daily targets and improve response times

Hybrid Sales Executive - Evolve Motors

(2023-07 - 2024-05)

• Managed inbound and outbound calls, chats, and emails to support and sell to customers
• Conducted needs analysis and offered tailored product recommendations and upsells
• Built trust-based relationships that led to repeat business and referrals
• Used CRM to track customer interactions and ensure timely follow-up

Sales Manager Assistant - Big Apple Motors

(2016-05 - 2023-06)

• Provided first-line support to customers and internal teams, handling inquiries and complaints
• Prepared quotes, invoices, and sales reports to support the sales process
• Identified upsell opportunities and communicated them clearly to customers
• Trained on sales and customer service best practices to improve conversion rates

Sales Executive - Janjira Motorcity

(2016-05 - 2023-06)

• Generated leads and conducted outreach via phone, email, and LinkedIn
• Qualified prospects, identified pain points, and matched them to solutions
• Consistently exceeded sales targets through relationship-building and follow-up
• Reported on sales activity and market trends to management

Matric/Grade 12