Rodney Ratshili

Dedicated and results-driven Customer Service and Sales Professional with over 6 years of experience in customer support, telesales, and administrative operations. Proven ability to build strong client relationships, resolve complex queries, and exceed performance goals. Skilled in CRM systems, Microsoft Office, and client relationship management with a solid understanding of employee benefits and financial products.

Customer Service Agent (CRM Digital Support) - GPAA

(2024-05 - 2025-05)

• Responded to queries, updated systems, liaised with departments, managed stakeholders, followed up cases, and supported outreach initiatives.

Telesales Consultant - Catch Consultants

(2024-01 - 2024-05)

• Promoted telecom products, handled inbound/outbound sales, exceeded targets.

Sales Representative - Affinity Health

(2023-01 - 2023-08)

• Sold insurance products, worked leads, built relationships, generated referrals.

Sales Agent - CareCall (Old Mutual iWyze)

(2022-10 - 2022-12)

• Sold insurance, managed cold leads, converted prospects.

Sales Agent - Afrizon Homemark

(2022-05 - 2022-10)

• Handled Vodacom sales, upgrades, renewals, customer support.

Sales & Customer Service Representative - Fundi Capital

(2019-01 - 2022-02)

• Sold study loans, processed bursaries, handled walk-in and call-in queries.

Customer Service Consultant - Merchants (Vodacom)

(2014-01 - 2018-12)

• Handled inbound/outbound calls, assisted customers, account updates, SIM swaps.

Matric - Maligana Wilson Secondary School