Sixolile Macoba

Serve as the primary liaison and point of contact for internal and cross-functional teams at the Johannesburg branch, managing warehouse and inventory management initiatives with a focus on optimising operational performance and customer satisfaction. Evaluate, prioritise, and implement both new and existing warehouse operations to enhance efficiency, reduce costs, and ensure on-time deliveries. Oversee receiving, warehousing, inventory control, and distribution operations, ensuring 100% accuracy in stock levels and order fulfillment while adhering to quality standards.

Warehouse Manager at Caught Online (E-Commerce) (2021-11 – Present)

• Serve as the primary liaison and point of contact for internal and cross-functional teams at the Johannesburg branch, managing warehouse and inventory management initiatives with a focus on optimising operational performance and customer satisfaction.
• Evaluate, prioritise, and implement both new and existing warehouse operations to enhance efficiency, reduce costs, and ensure on-time deliveries.
• Oversee receiving, warehousing, inventory control, and distribution operations, ensuring 100% accuracy in stock levels and order fulfillment while adhering to quality standards.
• Develop and enforce operational policies and procedures to streamline workflows, improve inventory tracking, and ensure compliance with industry regulations.
• Ensure the safe and efficient use of warehouse equipment through proactive maintenance, safety checks, and staff training on best practices.
• Prioritise and uphold staff safety by identifying hazards, implementing safety protocols, and providing ongoing safety training to create a secure workplace.
• Motivate and lead warehouse team, addressing performance issues, and ensuring staff are trained and engaged.
• Maintain records of warehouse activities, conducting regular stock audits, and implementing corrective actions to eliminate discrepancies and prevent stock theft.
• Monitor the condition and location of fleet and outsourced vehicles, ensuring the timely, cost-effective delivery of goods and optimal fleet performance.
• Assist with deliveries as required, ensuring efficient coordination and exceptional customer service during every delivery phase.
• Leverage data analysis to improve inventory turnover, and increase overall productivity, ensuring a streamlined supply chain.
• Continuously assess industry trends and implement best practices to drive innovation, reduce waste, and enhance the overall efficiency of warehouse operations.
• Oversee 3PL (third-party logistics) providers to ensure the accurate and punctual dispatch of goods while maintaining compliance with internal protocols.

Cabin Crew Member at South African Airways (2004-10 – 2020-08)

• Conducted safety-related duties onboard, ensuring compliance with safety regulations and protocols.
• Performed pre-flight checks of safety equipment and security measures to guarantee the safety of passengers and crew.
• Provided first aid and medical assistance when needed, handling emergency situations with professionalism.
• Delivered exceptional customer service, ensuring a comfortable and positive experience for passengers.
• Followed procedures for handling dangerous goods, ensuring safe transport and compliance with regulations.

Trainee Customer Service Assistant at South African Airways (2002-12 – 2003-06)

• Managed check-in procedures, ensuring smooth and efficient processing for passengers.
• Assisted with meeting and boarding flights, guiding passengers through the boarding process.
• Handled ticket manifesting, ensuring accurate and up-to-date records for all flights.
• Provided assistance to passengers, including unaccompanied Minors, Wheelchair passengers, and those requiring Medical Assistance.

National Senior Certificate in Matriculation – Alexandra High School (2000)

Diploma in Tourism Management – Port Elizabeth Technikon (2001 – 2003)

Diploma in Safety Management (Cum Laude) – Oxbridge Academy (2013 – 2014)

Diploma in Occupational Health and Safety (Cum Laude) – Oxbridge Academy (2014 – 2016)