Siyabonga Ntsete

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Experienced with preparation and sale of alcoholic beverages, bar procedures and liquor laws. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining

Waiter - Signature

(2017-07)

• Quickly resetting and cleaning up tables after customers left to enable speedy turnaround and guest flow.
• Explaining menu items and suggested appropriate options for food allergy concerns.
• Answering customers' questions, recommending items, and recording order information.
• Cultivating warm relationships with regular customers.
• Arranging and preparing tables for customers to offer memorable experiences to guests and foster repeat business.
• Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Using cash registers and credit card machines to cash out customers.

Waiter - Pigalle Restaurant

(2014-08 - 2017-07)

• Ensured clean and stocked server areas for efficient table service
• Clarified order questions and maintained customer satisfaction
• Prepared silverware sets and folded napkins for host station
• Conducted timely table check-ins to assess guest needs
• Upsold appetizers, drinks, and desserts to boost revenue
• Facilitated prompt food preparation through collaboration with kitchen staff
• Reviewed daily specials and menu changes with chef
• Maintained composure during busy shifts and when handling difficult customers

Senior Certificate