Siyamtanda Pellem

Well-spoken, detail-focused administrator with hands-on IT support experience managing tickets, records and user requests accurately in a fast-paced college environment. Computer literate across Microsoft Office and database systems, with strong organisational skills, a proven customer-service focus and a reliable, self-motivated work ethic. Comfortable learning new software quickly and processing administrative work with a high level of accuracy.

Seeking to bring these skills to an Office Assistant / Internal Sales role, supporting quotations, invoicing and day-to-day office administration.

IT Support Technician at Port Elizabeth TVET College (2025-06 – Present)

• Used ticketing systems to log, manage and process support requests accurately, keeping clear, up-to-date records for every job handled.
• Managed hardware inventory and administrative records, ensuring timely replacement or repair and accurate tracking of stock and equipment.
• Provided friendly, well-spoken support to staff and students, resolving queries efficiently and maintaining a high standard of customer service.
• Created and maintained user accounts and permissions across Microsoft Windows, Windows Server and Microsoft 365 (Admin Centre and Azure), working with database and record-keeping systems daily.
• Configured hardware, devices and software, and installed, configured and maintained computer systems and network connections with close attention to detail and accuracy.
• Diagnosed and resolved a wide range of technical issues, using initiative to keep systems running smoothly during peak periods.
• Assisted users with software installation and configuration, and trained staff on how to operate systems, demonstrating reliability and clear communication.
• Helped implement and develop internal training programmes to support user competency and consistent process adherence.

National Certificate (Vocational) in Information & Communication Technology, Level 4 – Port Elizabeth TVET College (2025-04)

National Senior Certificate in IsiXhosa HL, English FAL, Life Sciences, Geography, Physical Sciences, Life Orientation, Mathematics – Holy Cross High School (2021-01)