Sale Coordinator at Diplomat Distributor (2022 – Present)
- Overseeing all DC customers, Managing EDI error reports and sharing EDI error report with relevant KAM's.
- Handling all Booking with DC, pulling open sales order reports hourly and Requesting price difference block to be removed according to the price deal.
- Ensuring all orders are released before sharing them with the planning team and request stock allocation.
- Updating KAM/ Sale Rep with OOS SKU and providing recovery date for stock arrival.
- Initiating warehouse team to confirm the Shelf life to be picked.
- Order processing and requesting booking slot on the customer portal and with the DCs.
- Consultant with the Transport Manager regarding the addition of the Order and SKU's to be added.
- Following the proper procedure of orders and consulting the Finance with regards to orders on Credit Limited.
Customer Service Representative at Vector Logistics (2019 – 2022)
- Handled all inbound and outbound calls for customers, resolving complaints
- Capturing all orders manually.
- Ensuring all orders are released before sharing them with the planning team and request stock allocation
- Rescheduling Deliveries and following proper procedure for orders and consulted Finance with credit limited.
- Handled queries and authorization of Uplift stock professionally.
- Monitored service level reports daily
- Managing orders against stock available with Deman.
- Consulted Planning team with order additions.
Customer Service Representative at Imperial Logistics (2016 – 2018)
- Handled all inbound and outbound calls for customers, resolving complaints
- Capturing all orders manually.
- Ensuring all orders are released before sharing them with the planning team and request stock allocation
- Rescheduling Deliveries and following proper procedure for orders and consulted Finance with credit limited.
- Handled queries and authorization of Uplift stock professionally.
- Monitored service level reports daily
- Managing orders against stock available with Deman.
- Consulted Planning team with order additions.
Learn ship – Work Integrated Learning at Diplomat Distributors (2023-01 – 2023-03)
- Applied organization's purpose, values, principles, and policies
- Handled system and software application formalities.
- Worked with IT network and infrastructure team processes
- Performed weekly server checks and managed ticketing.
- Ensured all systems were running
- Created new user account and replacement tablets.
- Submitted insurance claims for stolen or damaged devices.
- Attended to daily calls
- Set up laptops for new employees.
- Checked stock levels for on datelines.
