Tshiamo Moumakwe

Customer-focused professional with experience in hospitality, sales coordination, client relations, and call center operations. Skilled in handling high volumes of customer inquiries, resolving complaints, upselling, and coordinating events. Strong communicator with proven ability to build client relationships and drive customer satisfaction.

Sales Coordinator at Mmanetes (2023-01 – 2023-06)

• Assisted the sales team with proposals, quotes, and client communication
• Engaged directly with clients to promote services and close deals
• Built and maintained client relationships to support repeat business
• Gained strong understanding of sales processes and client needs

Call Center Agent at Tele-Tech (2023-07 – 2023-11)

• Handled inbound and outbound calls to address customer inquiries and resolve issues
• Managed multiple customer interactions efficiently in a fast-paced environment
• Logged customer interactions accurately in CRM systems
• Escalated complex issues to supervisors while maintaining customer satisfaction

Client Relations Manager at Malapalama (2024-07 – Present)

• Focused on customer satisfaction and handled customer complaints professionally
• Identified upsell and cross-sell opportunities to increase revenue
• Developed strong communication and relationship-building skills with clients
• Supported marketing efforts and created promotional materials for campaigns

National Senior Certificate – Tsogo Secondary School (2022-12)

Higher Certificate In Criminal Justice in Criminal Justice – Unisa (2024-12)