Siyanda Tshabe

Experienced administrative and financial support professional skilled in data management, cash control, and customer service to ensure operational accuracy and efficiency. Proficient in attention to detail, communication, and problem-solving to enhance data integrity, financial reporting, and interdepartmental coordination. Focused on driving process improvements and supporting organizational compliance to contribute to sustainable business growth.

Data Capture/Admin Assistant - Forever Living Product Centre - Cape Town

(2025-07)

• Maintained accurate client records and processed order details efficiently, improving customer satisfaction through timely and error-free transaction handling.
• Processed and archived sales documentation promptly, supporting seamless audit readiness and enhancing record accessibility for compliance purposes.
• Managed data entry accuracy for promotional campaign inputs, ensuring reliable reporting and enhancing marketing responsiveness.
• Archived supplier invoices and coordinated data reconciliation, improving financial record accuracy and supporting efficient budget tracking.
• Inputted and reconciled daily sales transactions ensuring data integrity, which improved financial reporting accuracy and expedited account closing processes.
• Compiled and formatted customer order data to facilitate clear communication between departments, improving workflow coordination and reducing processing delays.

Finance Admin/Cash Controller - Big Daddy's Liquor Store - Cape Town

(2014-01 - 2024-11)

• Managed daily cash flow operations to ensure accurate financial records and maintain liquidity for uninterrupted business activities.
• Reconciled bank statements and ledger accounts to guarantee accuracy and compliance with internal financial controls.
• Coordinated interdepartmental communication to streamline invoice processing and accelerate accounts receivable collections.
• Implemented process improvements that enhanced cash forecasting accuracy and optimized working capital management.
• Monitored compliance with regulatory requirements and internal policies to mitigate financial risks and ensure audit readiness.

Customer Service Desk - Woolworths N1 City - Cape Town

(2012-02 - 2013-07)

• Handled customer inquiries efficiently to ensure accurate information delivery and improve overall satisfaction with service desk interactions.
• Resolved technical issues promptly, maintaining system uptime and minimizing disruptions to end-user productivity.
• Collaborated with cross-functional teams to escalate complex problems, facilitating faster resolution and enhancing support quality.
• Documented service requests and troubleshooting steps systematically to improve knowledge base accuracy and future incident handling.
• Monitored ticket queues to prioritize urgent cases, accelerating response times and optimizing workload distribution.

Cashier - Dot Com Trading Liquor Store - Cape Town

• Processed customer transactions accurately and efficiently to ensure seamless checkout experiences and maintain high customer satisfaction levels.
• Verified prices and scanned merchandise to uphold transaction accuracy and prevent inventory discrepancies at the point of sale.
• Addressed customer inquiries and resolved payment issues promptly, enhancing overall service quality and minimizing wait times.
• Maintained cleanliness and organization of the checkout area, contributing to a safe and welcoming environment for customers and staff.

High School - Gugulethu Comprehensive (2005-12)