Phébe Drew Muller

Results-driven and detail-orientated professional with over two years of experience in sales, customer service, and financial administration. Skilled in building and maintaining strong client relationships, supporting seamless onboarding processes, and delivering clear, effective communication across diverse audiences. Proven ability to manage high volumes of data with accuracy, coordinate administrative functions, and collaborate with cross-functional teams in fast-paced environments.

With a background in Social Development and Sociology, I bring a strong understanding of human behaviour, socio-economic dynamics, and client decision-making, enhancing my ability to engage with clients in a meaningful and solution-orientated way. Combined with hands-on experience in the financial sector, I offer a client-focused approach, strong problem-solving skills, and a commitment to delivering efficient, trustworthy service. Eager to contribute to organizational growth while continuously developing professionally.

Financial Administrative Support Consultant at Confluent Cape Town (2024-05 – Present)

• Coordinate high-volume workflows and track progress across multiple stakeholders, ensuring tasks are completed accurately and on time.
• Manage schedules, follow-ups, and administrative processes to support smooth day-to-day operations.
• Liaise between internal teams and external partners, ensuring clear communication and alignment - similar to working with production, quality, and technical teams.
• Maintain accurate digital records and documentation, ensuring compliance and audit readiness.
• Handle sensitive information with professionalism and discretion
• Identify process inefficiencies and support improvements.

Administrative Assistant at Franschoek Wine Tram (2023-10 – 2024-04)

• Coordinated daily schedules, bookings, and logistics—directly transferable to production planning and factory scheduling
• Managed correspondence, meetings, and operational admin to support business continuity.
• Maintained structured filing systems (digital and physical), improving accessibility and organisation of records
• Supported fast-paced operations by prioritising tasks and ensuring deadlines were consistently met.
• Assisted with ad hoc operational tasks and problem-solving in a dynamic environment.

Bachelor of Social Sciences in Social Development and Sociology – University of Cape Town (2020 – 2023)