Snenhlanhla Pitso

Results-driven Customer Service and Administration professional with over 4 years of experience supporting international clients in fast-paced call centre and office environments. Skilled in CRM systems including Salesforce and Amazon Connect, data entry, transcription, and multilingual translation. Recognised for strong problem-solving, attention to detail, and consistent achievement of performance targets.

Call Centre Agent at Merchants CX SA (2024-05 – 2024-10)

• Managed high volumes of inbound and outbound calls, emails, and chats.
• Resolved customer queries efficiently, achieving strong FCR and CSAT scores.
• Used Salesforce to log cases, escalate issues, and maintain accurate customer records.
• Updated order and inventory information for accurate reporting.
• Participated in team training to improve performance and service delivery.

Transcriber at Blaque Cherie Design Concept (2021-12 – 2023-12)

• Transcribed audio recordings accurately while maintaining confidentiality.
• Proofread and edited transcripts for clarity and accuracy.
• Formatted documents according to client specifications.
• Communicated with clients to ensure quality outcomes.

Administrator at Snethelo Services (2019-12 – 2021-12)

• Provided full administrative support including scheduling and office coordination.
• Translated discussions from isiZulu, Sesotho, and isiXhosa into English.
• Maintained databases, documentation, and filing systems.
• Assisted with bookkeeping tasks including invoices and expense tracking.

National Senior Certificate in Matric – Freedom Community College (2020)