Sphiwe Mathebula

Dedicated professional with extensive experience in office administration and customer service, showcasing effective communication and teamwork abilities. Demonstrates initiative and a strong work ethic, consistently adapting to meet the demands of various tasks and supporting colleagues to enhance overall office efficiency.

Administrative Officer - Mr price | Secunda Mall

(2020-01 - 2026-03)

• Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquiries.
• Maintained organised and updated file systems for easy staff use.
• Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
• Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
• Offered high levels of administrative support to managers, ensuring smooth running of company operations.
• Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.

Admin - Jet Store - Pretoria, South Africa

(2010-02 - 2013-10)

• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Managed client communications by answering phones and corresponding through email.
• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations.

Administrative Clerk - Ecowize - Standerton, South Africa

(2005-06 - 2008-11)

• Handled photocopying documents, updating files and faxing communications for staff.
• Assisted with the preparation of reports and presentations to support management decision-making.

Certificate of Higher Education - Retail Management development program - University of pretoria, Pretoria (2016-05 - 2016-09)

Diploma of Higher Education - Business and Science in Retail - The Gordon Institute of Business Science (GIBS), Sandton (2024-03)