IT Service Desk Team Lead and Operations Manager
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I have an extensive experience on service desk, IT operations, network monitoring, Remote Support and LAN administration.
I'm known for being a detail-oriented, well-organized team player. I never miss deadlines, I'm a good communicator and I can juggle multiple tasks at once. In my performance reviews, my supervisor always notes that he appreciates my professionalism and enthusiasm for the job
I have an extensive experience on service desk, IT operations, network monitoring, Remote Support and LAN administration.
I'm known for being a detail-oriented, well-organized team player. I never miss deadlines, I'm a good communicator and I can juggle multiple tasks at once. In my performance reviews, my supervisor always notes that he appreciates my professionalism and enthusiasm for the job
I hold a Diploma in Computer Science and Advanced Micro Computing from Computer Academy Wits Technikon , completed in 1994. This program equipped me with a strong foundation in Service Desk, IT support, networking, system administration. Additionally, I have completed certifications in Micosot Certified Professional, team leadership and ITIL which have enhanced my practical skills in areas such as Active Directory, Office 365, networking, or other job-relevant topics].
My education has been closely aligned with the requirements of roles in IT operations and service desk support
