Stephanie Singh

I am a very self-motivated person with good qualities and strong morals. I adapt very well to new surroundings and I am prepared to accept new challenges while learning and exploring new fields. I am an enthusiastic, hard-working and passionate individual. My experience of leading people has allowed me to develop excellent communication skills. I enjoy and accept all challenges and task given to me, as responsibility is an essential pre- requisite in modern life.

Oversee the customer operations department.

• Strategic Planning - Provides input into the strategic plan for the Customer Operations department and ensure all activities undertaken are aligned to the business objective.
• Collates, analyses and summarises data and trends to produce high value management information that supports strategic decision-making.
• Provides strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every customer interaction.
• Develop and Implement strategies to address complaints, implement and monitor the complaints policies and procedures in line with the business objectives.
• Project Management - Identify Business Improvement and Optimisation opportunities that will result in improvement of performance and customer experience
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
• Review and analyze all Customer refunds and credits, as per buisness rules.
• Provide monthly department overview and performance feedback to the executive team.
• Manage KPI’s and budgets to improve efficiencies and optimise profit and loss.

UNISA

2022 – In progress

Business Management (BCom)

2018 – 2020

Economics & Management Sciences (Higher Certificate NQF 5)

Hi- Tech Business & computer Training College

2010

Business admin & secretarial

Introduction to personal computers