Talia Pauchcowrie

Customer-focused professional with experience in hospitality, retail and educational environments. Skilled in delivering exceptional service, managing operations and supporting team performance. Strong abilities in communication, administration, multitasking and problem-solving, with a proven track record of enhancing customer, student and guest experiences. Adept at maintaining accurate records, handling transactions and collaborating effectively with diverse teams.

Waitress | Bartender - Alpine Heath Resort

(2025-06 - 2026-01)

• Delivered professional food and beverage service in a high-volume resort environment, ensuring consistent guest satisfaction and service excellence.
• Prepared, mixed and served cocktails, wines and beverages according to standard recipes, portion control guidelines and presentation standards.
• Provided attentive and personalized customer service to local and international guests, enhancing the overall guest experience and brand reputation.
• Managed multiple tables and bar service simultaneously, demonstrating strong multitasking, communication and time-management skills.
• Operated POS systems accurately for order processing, billing and cash handling in compliance with company procedures.
• Maintained high standards of cleanliness, hygiene and food safety in accordance with health, safety and resort regulations.
• Coordinated effectively with kitchen and front-of-house teams to ensure smooth service delivery during peak periods and special events.
• Assisted with onboarding and training of new staff members, supporting team performance and service consistency.

Entertainment Department - Alpine Heath Resort

(2025-03 - 2025-05)

• Planned, coordinated and facilitated daily entertainment and recreational activities for resort guests of all ages.
• Delivered engaging guest experiences through games, shows, themed events and interactive activities in line with resort standards.
• Assisted with the setup, operation and breakdown of entertainment equipment, venues and activity areas.
• Promoted resort entertainment schedules and activities to guests to encourage participation and enhance guest satisfaction.
• Maintained safety, hygiene and operational standards during all activities in compliance with resort policies and health and safety regulations.
• Collaborated with hospitality, front-office and food and beverage teams to support events and special functions.
• Monitored guest participation and feedback, contributing to improvements in entertainment programming and service delivery.
• Supported administrative tasks including attendance tracking, activity scheduling and reporting when required.

Receptionist | Night Auditor - Alpine Heath Resort

(2024-11 - 2025-04)

• Delivered professional front desk services, managing guest check-ins and check-outs efficiently in a high-volume hospitality environment.
• Conducted nightly audit procedures to reconcile daily financial transactions, ensuring accuracy, compliance and alignment with internal controls.
• Monitored late arrivals, early departures, cancellations and no-shows, updating the property management system (PMS) to optimize room occupancy.
• Handled guest enquiries, complaints and special requests promptly and professionally via telephone and in person.
• Prepared and reviewed end-of-day reports, including revenue summaries, audit logs and shift handover documentation for management.
• Maintained front office security and guest safety during night shifts by monitoring access, reporting incidents and following security protocols.
• Coordinated with housekeeping and maintenance teams to resolve after-hours operational issues and urgent guest requests.
• Processed cash, credit card and billing transactions accurately in accordance with financial policies and procedures.
• Ensured accurate data capture and maintenance of guest records, reservations and financial information within hotel systems.

Cashier - Shoprite

(2024-02 - 2024-04)

• Processed customer payments accurately using POS system, including cash, card, and EFT transactions
• Provided excellent customer service by greeting customers, assisting with queries, and resolving complaints professionally
• Handled cash float, balancing till at start and end of shift with 100% accuracy and accountability
• Packed goods efficiently while ensuring customer satisfaction and maintaining checkout area cleanliness
• Assisted with stock control by checking prices, replenishing shelves, and reporting discrepancies to supervisor
• Promoted store specials and loyalty programs to increase customer engagement and sales

Teacher Assistance - Little Munchkins

(2022-02 - 2022-10)

Certificate - Accommodation Services - Alpine Heath Resort

Certificate - MSC Business College (2024)

National Senior Certificate - Ladysmith Secondary School (2017)