Head of Operations
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I am a disciplined, self motivated and diligent individual. I want to expand my knowledge in operations and beyond.
I pride myself in excellence and am extremely passionate about people and offshoring (BPO).
I have a soundtrack record in managing workplace relationship, leadership skills, commercial acumen.
I am able to demonstrate decision making skills, manage client relationships and have a high level ability in people management including, leading, motivating and developing direct reports and customer facing employees.
+10 years experience in BPO industry
+10 years experience with customer and client relations
+10 year's experience in people management
+8 year's experience in running of successful Operations
HR and IR experience (day to day) also have sound knowledge experience with arbitration and conciliation at the CCMA.
Experience in defining company policies and procedures.
Overseeing hiring objectives and job description creation.
SLA management and delivering outstanding performance
High school, NQF 5 in business management, HR/IR certificate
