Tamicka Hannie

Seeking a responsible job with an opportunity for professional challenges. I am a focus individual who can work with people and individually and have an eye on details. I am a self-motivated individual that set out goal on every task given.

Outbound Agent and Administration - Credit Solution Services - Randburg, South Africa

(2023-02 - 2024-02)

Years of experience: 1 year. Evaluating customers' financial situations to establish feasible payment plans or settlement agreement. Books that I collect for: Foschini and TFG.

• Optimised work orientation sessions to enhance onboarding efficiency.
• Facilitated effective communication across teams, fostering collaboration.
• Exercised strong mathematical literacy to manage budgets and allocate resources effectively.
• Executed precise data capturing techniques to maintain accurate records.
• Championed service excellence by resolving customer queries efficiently.
• Managed inbound and outbound call centre operations, ensuring high levels of customer satisfaction.

Outbound Agent - Landau Collections - Randburg, South Africa

(2024-06)

Years of experience: 1 year 9 months. Books that I collect for: Lancet laboratory, Vermaak and Partners, Bloch and Partners, Morton and Partners, Cornidaris and Partners, Clinix, Medic Response and Rentoza.

• System: work on C4 and smartz system to make calls and loading arrangement or any queries that are made by customers.
• Target: 65 000 collection target

Grade 12 - English, Afrikaans, Maths Lit, LO, History, Tourism, Life Science - Noordgesig Secondary School (2022-12 - 2023-02)

Short course - Logistics and transportation management - IQ Academy