Tanisha Singh
Quality Assurance Corrections Advisor
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About
A committed and highly focused professional with 5 years’ experience in underwriting, and quality assurance, and customer relationship management, in short-term insurance industry. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. A highly organized and efficient individual who performs well in a fast- paced, detail-oriented environment.
Holds FAIS Credits: 151 credits FETC: Short-term Insurance Level 4, RE5, CPD hours and Class of Business in short term insurance.
Experience
WORK EXPERIENCE
Quality Assurance Corrections Consultant, Miway Insurance Feb 2019 - Present
Key responsibilities
- Contact clients to correct feedback sent from Quality Assurance consultants.
- Make amendments sent from sales agents, assist with cancelations of client’s current insurance policies.
- Perform validations and reviews of standards in accordance with applicable policies or guidelines.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
Quality Assurance Consultant, Miway Insurance
Apr 2018 - Jan 2019
Key responsibilities
- Audited sales agent’s calls (short term insurances regarding vehicles, home contents and structure). Provided sales agents with feedback.
- Sent out amendments and corrections that needed to be made to the policies.
Underwriter (Outbound Consultant), Miway Insurance
Feb 2018 - Mar 2018
Key Responsibilities
- Assisted with quotations from clients, confirming personal details and transferring to sales agents.
- Evaluated and managed validity of contracts, determined and managed the liability of claims.
- Kept clients informed on progress of policies at all times (according to the diary system).
Education
EDUCATION
Matric, High School.
Higher certificate in Business Management and Economics: University of South Africa.
