Taryn Petersen

I am a highly motivated and analytical Intraday Operations Control Specialist with over five years of experience within the aviation and customer service industry. Since joining Lufthansa InTouch in February 2021, I have progressed from General Reservations Agent to Intraday Operations Control Specialist, where I now support real-time operational performance and serve as a Trainer on Demand. I thrive in fast-paced environments, using data-driven decision-making, critical thinking, and collaboration to optimise service levels, improve operational efficiency, and deliver exceptional customer experiences.

I am passionate about continuous learning and always strive to grow both personally and professionally.

Intraday Operations Control Specialist - Lufthansa Intouch - Bellville, Cape Town

(2023-05)

• Monitor intraday performance to ensure SLA, KPI, and operational stability.
• Perform real-time tracking of schedule adherence and staffing optimisation.
• Provide actionable insights through variance reporting and trend analysis.
• Execute intraday adjustments in collaboration with operations and planning teams.
• Serve as a trainer on demand for new and existing specialists.
• Support escalations and ensure swift resolution of operational challenges.

General Reservations Agent - Lufthansa Intouch

(2021-02 - 2023-05)

• Delivered exceptional customer service across multiple channels.
• Assisted passengers with bookings, policies, ticketing, and travel solutions.
• Ensured accuracy, professionalism, and adherence to airline standards.

Administrative Assistant - Logica Beauty Supplies

(2018-04 - 2019-11)

• Managed invoicing, order processing, and filing systems.
• Assisted in stock receiving and merchandising operations.
• Reconciled petty cash and handled account balancing.
• Supported recruitment interviews and contributed to internal reporting.

Diploma - Business Management - College of Cape Town (2016 - 2017)

National Senior Certificate - Matric - Rocklands Secondary School (2014)