Tebogo Matobako
Customer Service and Sales Professional
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About
Customer Service and Sales Professional with over 17 years of experience in customer service, telesales, account management, and sales across retail, aviation, fuel, FMCG, and financial services. Experienced in building strong customer relationships, resolving complex queries, processing orders, maintaining service level agreements (SLAs), and supporting business growth. Skilled in CRM and ERP systems, sales negotiations, customer retention, and cross-functional collaboration.
Committed to delivering excellent customer experiences and achieving business objectives.
Experience
Telesales / Sales Consultant - Bidvest Waltons
(2025-09 - 2026-02)
- Developed sales strategies to increase product uptake.
- Built long-term relationships with customers and decision-makers.
- Conducted daily sales calls.
- Delivered excellent customer service.
- Negotiated pricing and closed sales.
Customer Care Coordinator - Oryx Energies
(2023-01 - 2025-07)
- Processed customer orders accurately using the ERP system.
- Coordinated stock allocation with logistics and depots.
- Managed customer queries and complaints within SLA requirements.
- Generated pro forma invoices and followed up on payments.
- Recorded sales leads and maintained customer information.
- Worked closely with internal departments to ensure timely service delivery.
Customer Service Representative - FlySafair
(2019-01 - 2022-11)
- Assisted customers with bookings and quotations.
- Managed flight changes, delays and cancellations.
- Responded to website and social media customer enquiries.
- Processed online payments.
- Maintained service level agreements.
- Produced operational reports and provided technical website support.
Customer Relations Consultant - Altech Nupay
(2017-04 - 2018-12)
- Provided technical support for payment terminals.
- Performed software upgrades and test transactions.
- Logged and managed customer cases.
- Assisted with billing and banking queries.
- Produced daily, weekly and monthly reports.
Specialized Sales Representative - Heineken South Africa - Gauteng
(2016-03 - 2017-03)
- Managed customer accounts across Gauteng.
- Processed customer orders using SAP.
- Built strong customer relationships.
- Coordinated deliveries and resolved distribution issues.
- Executed promotional activities.
- Closed sales and maintained customer satisfaction.
Specialized Sales Representative - BrandHouse Beverages
(2008-02 - 2016-02)
- Managed key accounts including Makro and Game Liquors.
- Developed relationships with new and existing customers.
- Processed specialised orders.
- Maintained service levels above company standards.
- Managed pricing, forecasting and customer communications.
- Identified business growth opportunities.
Education
Diploma - Business Information Technology - Rosebank College (2006)
National Senior Certificate - Matric - Dinwiddie High School (2003)
