Sherlan Muller

I am a detail-oriented professional deeply committed to providing outstanding customer service. Combining a diverse educational background from Eldomaine High School with hands-on experience in quality assurance, customer service, and marketing research, I offer a versatile skill set to any role. Fluent in both English and Afrikaans and proficient in the Microsoft Office Suite, I excel in listening, evaluation, and communication.

I am ready to make a positive impact on any team or organization with my dedication and expertise.

Quality Assessor & Investigator at Exclusive Essentials (2024-07 – 2025-04)

• Conducting thorough evaluation of agent calls to assess adherence to established procedures and protocols.
• Employing active listening techniques to accurately gauge customer interactions and service quality.
• Monitoring and ensuring the consistent delivery of excellent customer service standards.
• Investigating that couriers are delivering on time, and that the stock is handled in the correct manner at all times.

MARKETING RESEARCHER at MRM Support group (2022-02 – 2024-06)

• Conducting outreach to existing clients.
• Administering surveys on behalf of Avis.
• Gathering research insights from customers.
• Engaging in daily project assignments.
• Reviewing and updating customer records.
• Soliciting feedback from customers regarding services offered by Barloworld Equipment.

CUSTOMER SERVICE AGENT at FNB contact centre (2019-07 – 2020-01)

• Handling customer inquiries via phone.
• Processing debit order reversals.
• Offering clear explanations to customers regarding their debit orders and providing assistance in understanding banking policies.

QUALITY ASSURANCE AGENT at DNA Telesales (2014-06 – 2015-04)

• Conducting thorough evaluation of agent calls to assess adherence to established procedures and protocols.
• Employing active listening techniques to accurately gauge customer interactions and service quality.
• Monitoring and ensuring the consistent delivery of excellent customer service standards.

GRADE 12 (MATRIC) – Eldomaine High School (2013)