Tebogo Motau

To secure a customer service representative position company where I can best show case, utilize and improve my skills and expertise in communication and customer relation

• Customer service
• Dealing with multiple telephonic queries from contract to pay as you go prepaid
• Dealing with queries through to resolution
• Dealing with queries focus on client satisfaction and client retention outcomes
• Accurate logging of all interactions
• Achievement of product and soft skills knowledge target
• Adhere to risk compliance requirement
• Updating callers on progress of their request
• Ensuring that callers receive service in line with Vodacom standard
• Responsible handling of administrative task including keeping accurate details stats all queries and correspondence
• Accurate record keeping and quality feedback direct line manager

BOSTON COLLEGE – SOFTWARE SPECIALIST (2010)

Modules Completed

• Life Skills
• Intro to PCs
• MS Excel (Advanced) 2007
• MS Word 2007
• MS Office 2007
• MS Access 2007
• MS PowerPoint 2007
• Business English
• Adobe Photoshop
• CompTIA A+ 2009 Certification Exam (Theory)
• Dreamweaver L1
• Dreamweaver L2

EDUCATION

MAKALA SECONDARY SCHOOL (GRADE 12) - 2009

Subjects Completed

• Geography
• History
• Mathematics
• Sepedi (Home Language)
• English (First Language)
• Life Orientation
• Life Science