Tebogo Tlhapane

I have 7 years of Hospitality experience in delivering excellent service, In my career i have worked as a Front office receptionist, Accommodation reservationist and currently as a Wedding and Events coordinator.

Function Coordinator - Country Club Johannesburg

(2024-06)

• Coordinate weddings, functions and conferences from client requirements through to event execution.
• Communicate with clients to understand requirements and provide professional support throughout event planning.
• Coordinate event details and communicate requirements with relevant internal teams and service providers.
• Assist with planning, scheduling, administration and on-the-day coordination to ensure functions run smoothly.
• Manage multiple events and competing priorities while maintaining attention to detail and service standards.
• Respond to client queries and resolve operational issues promptly and professionally.

Banqueting & Wedding Coordinator - Glenburn Lodge and Spa

(2021-11 - 2024-05)

• Liaised with clients to establish requirements and coordinated arrangements to support successful function execution.
• Showed clients available facilities and advised them on suitable options for their events.
• Monitored provisional and confirmed function bookings to prevent double bookings.
• Updated function sheets and communicated confirmed event requirements to relevant departments.
• Checked that required equipment and event arrangements were ordered, available and in working order.
• Followed up on event payments and checked that client charges were accurately processed.
• Ensured rooming lists were captured on the system with accurate details.

Reservationist - Glenburn Lodge and Spa

(2017-02 - 2021)

• Managed incoming calls and emails from leisure guests and travel agents, providing information, recommendations and booking assistance.
• Discussed room types, specials and rates and handled special guest requests.
• Prepared booking confirmations and invoices, processed payments and refunds, and followed up on non-guaranteed bookings.
• Managed booking changes and cancellations while maintaining accurate reservation records.

Front Office Receptionist - Glenburn Lodge and Spa

(2015-09 - 2017-02)

• Welcomed guests, confirmed reservations, provided information and supported check-in and check-out processes.
• Managed a multi-line telephone system and directed enquiries to appropriate departments.
• Coordinated with housekeeping and maintenance to address guest room issues, requests and complaints.
• Updated customer accounts with additional charges and processed reservations using Jade Apex.
• Resolved guest concerns promptly and escalated matters when necessary.

BA - Health Sciences & Social Services

• Applied Psychology for Professional Contexts - University of South Africa (UNISA)

N6 Certificate - Catering and Hospitality Management Services

• Applied Management
• Food & Beverage Services
• Safety & Sanitation
• Entrepreneurship and Management
• Communication - South West Gauteng College (2013-06)

Matric – Bachelor’s Degree Pass - Daleview Secondary School (2010-01)