Terrence Marobane

I am a strong and independent man who knows what he wants in life. I am confident and always stay true to myself. I am a hard-working and driven individual who isn't afraid to face a challenge. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

IT Support Engineer at SACO SHIPPING (Present)

• Plan, design, develop, test, and maintain network, security and operational system infrastructure.
• Creating new profile on AD for new user.
• Resting password and adding on groups.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Maintain high standards of infrastructure quality by establishing good practices and habits.
• Analyse and resolve technical and application problems.
• Assess opportunities for application, network, and process improvement.
• Research and evaluate a variety of software and infrastructure products.
• Keep the Infrastructure Team Lead and business stakeholders informed of task accomplishments, issues, and status.
• Provide status reporting of team activities against the project funnel and ticket platform.
• Design and execute release plans and the relevant stakeholder communication.
• Making sure all IT equipment is working perfect.

IT Technician at PHAKAMA RESEARCH AND DEVELOPMENT (2021-10 – 2022-09)

• Responding to help requests from staff members or clients.
• Installing and configuring new systems and hardware.
• Running reports on systems and hardware status.
• Replacing malfunctioning or damaged hardware.
• Troubleshooting software.
• Testing, assessing, and learning about updates and new technology.
• Setting up workstations with computers.
• Giving regular maintenance to existing hardware and computer systems.
• Attending calls remotely and telephonically
• Do school visiting to check connectivity

IT Intern Helpdesk Support at BCX (2018-11 – 2019-11)

• Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
• Giving regular maintenance to existing hardware and computer systems.
• Providing assistance to company staff or clients with technology-related issues: Understanding the issue and its cause, then solving the problem.
• Troubleshooting systems and applications. Running diagnostics on malfunctioning hardware or software.
• Connecting computer on Lan cable and organise structure.
• Replacing damaged or malfunctioning parts on hardware when necessary.
• Writing reports on the status of all hardware and software in the company.
• Implementing and assisting on the roll out of new applications or operating systems and hardware.
• running tests before implementing them in all systems.
• Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.
• Repair or replace parts on laptop.

IT Intern at BURGERSFORT LIBRARY (2017-11 – 2018-10)

• Checking the status of all systems and hardware.
• Responding to help requests from staff members or clients.
• Installing and configuring new systems and hardware.
• Running reports on systems and hardware status.
• Replacing malfunctioning or damaged hardware.
• Troubleshooting software.
• Testing, assessing, and learning about updates and new technology.
• Setting up workstations with computers.
• And necessary peripheral devices.
• To ensure the functionality of computer hardware such as HDD, mouse, keyboards and motherboard.
• Installing and configuring appropriate software and functions according to specifications.

IT Learner at RICOH (2016-03 – 2017-10)

• Attending calls remotely and telephonically.
• Handling queries from agents when they have problems with their working system.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Write training manuals.
• Train computer user.
• Making sure that all the consultants are effectively connected to all the company programs such as biometrics, printers and emails.
• Communicating with IT consultants if there's any updates on the system.
• Assisting with reporting agent's problems using their IP numbers

End-user IT – MSC BUSINESS COLLEGE (2011-11)

Advance Certificate in IT – MSC BUSINESS COLLEGE (2012-12)

IT Technical Support NQF LEVEL 4 – EOH (2017-03)

Microsoft Certified Azure Administrator Associate – NETCAMPUS (2019-04)

Matric Senior Certificate in Grade 12 – KWA-THEMA SKILLS SCHOOL (2010)