Key Account Manager - Metrofile (Pty) Ltd
Metrofile is a JSE-listed data management company specialising in physical document storage, records digitisation, and secure data repositories, holding approximately 65% of the South African market share.
- Delivered purpose-fit solutions through an in-depth understanding of client requirements aligned to organisational services and capabilities.
- Served as the primary point of contact between clients and the organisation, managing end-to-end account relationships.
- Negotiated commercial rates within approved authority frameworks while ensuring value alignment for both client and business.
- Provided customised solutions and managed problem resolution to ensure service continuity and client satisfaction.
- Kept the Sales Manager / Sector Head informed of evolving market conditions and competitor activity.
- Maintained accurate, up-to-date portfolio and client data to support reporting, forecasting, and decision-making.
- Ensured portfolios were adequately serviced to maintain high levels of customer satisfaction and retention.
- Maintained the integrity and accuracy of all client portfolio information.
- Assisted in the preparation and presentation of business proposals for existing and prospective clients.
- Worked closely with the Sector Head to identify, pursue, and capitalise on portfolio growth opportunities.
Key Account Manager - Trade Shield (Pty) Ltd
Trade Shield is a fintech company operating under a Software-as-a-Service (SaaS) model, automating credit risk management through intelligent automation and real-time analytics.
- Delivered strategic, technology-driven solutions to credit-active businesses through a consultative and service-oriented approach.
- Acted as the primary point of contact for key accounts, ensuring seamless day-to-day support, issue resolution, and consistent value delivery.
- Partnered with clients to understand credit risk processes and operational workflows, ensuring optimal utilisation of the Trade Shield platform.
- Led client onboarding, continuous training, and feature enablement to drive platform adoption and retention.
- Identified upsell opportunities based on evolving client needs, usage patterns, and engagement insights.
- Maintained accurate records of client interactions, product usage, and feedback to support account planning and reporting.
- Collaborated with product, finance, and revenue operations teams to ensure client feedback was translated into actionable outcomes.
- Aligned platform capabilities with client strategic objectives, positioning Trade Shield as a critical component of their financial operations.
Key Account Manager - XDS (Pty) Ltd
XDS is a leading credit bureau and data solutions provider operating within a highly regulated environment.
- Delivered compliant, data-driven bureau solutions aligned to client risk, regulatory, and operational requirements.
- Served as the primary contact for enterprise and strategic accounts, ensuring consistent service delivery and stakeholder satisfaction.
- Partnered with clients to understand credit data requirements and workflows to maximise product value.
- Managed client and product onboarding, including integrations, enablement, and ongoing support.
- Identified cross-sell and upsell opportunities across bureau, monitoring, and value-added data products.
- Maintained accurate portfolio, billing, and client records to ensure governance and transparency.
- Collaborated cross-functionally to resolve escalations and deliver client-aligned solutions.
