ICT Infrastructure Support Specialist
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My career objectives are the continual progression of my knowledge, skills, and experience by working in a challenged and growth orientated business environment. I am committed towards meeting challenges and achieving progressive results with integrity while building good relationships at all levels. My approach to a new challenge and system is to have a healthy attitude, to be keen and eager to always understand while learning.
I find that being curious gives me the ability to learn fast and built relations with others around me and become a better team player and add value to the team and to the organization.
ICT Infrastructure Support - Service SETA - South Africa (2018-01) - Responsible for Installing, configuring and maintaining software and hardware upgrade - Report on unresolved IT issues, threats, and unplanned activities - 2nd line support and solving issues via telephone and email - Maintain a high degree of service for all support queries and adhere to all services management principles - Applying Automatic systems updates, patches, and configuring changes on Manage Engine - Installing and maintaining hardware and computer peripherals - Provide technical training in computer operation, software and hardware installation to new staff and Interns - Ensure that all incidents logged via email/telephone, or any other channel are recorded Classified and categorized correctly on the service desk system (Manage Engine Service Desk plus), Track and update incidents via the journal entries - Exchange Server and Online Exchange Microsoft 365 (Microsoft 365 admin center Microsoft 365 E5) - Deployment and migration of users from on premise exchange to Online Microsoft 365 Create new user /email addresses Create Group Email addresses, Determines level of access and system access requirements to maintain security, Grants and amends access requirements accordingly in line with the Information Technology - Email management (Management of emails on Mimecast) Remote Support - Computer Setup for new Employees (Join computer to domain and install all software required) - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems - Assign User role and permissions, also managing users password, resets and manage users and groups and service admin roles, create service requests on Windows servers, Active Directory, Azure AD, Microsoft 365, and Office 365 services IT Technician - HP Repair Centre (Ensure IT) - South Africa (2015-01 - 2018-12) - Hardware & OS installation on Desktops, Laptops and Tablets - Troubleshooting, Diagnosing and Repairing - Computer maintenance - Escalate technical issues to vendors - Offering technical support either onsite, phone or email - Following up units and update customer with a working progress report - Onsite hardware uninstallation & installations (for Clients) - Quality Control (QC) IT Technician - AtexGroup - South Africa (2014-01 - 2015-12) - Installing LAN and configuring - Configuring Static IP Address and DHCP - Routing, Switching and Networking - Configuring Emails - Computers and Servers repair, installations and configurations Junior IT Technician - PartServe Channel Support - South Africa (2013-01 - 2014-12) - Troubleshooting desktop hardware and software problems experienced by end user - Computers, Laptops and Tablet repairs
IT Support - Information Technology - Boston Business Campus
Grade 12 - Minerva High School
