Thikho Mafela

Experienced ICT Support Specialist with strong expertise in network support, troubleshooting, desktop engineering, and systems administration across Windows and Linux environments. Skilled in diagnosing hardware and software issues, configuring network systems, providing end-user support, and maintaining IT infrastructure. Proven ability to manage IT service requests, improve system performance, and ensure compliance with IT security policies.

Knowledgeable in Public Service Regulations, PFMA, policies, and operational procedures. Recognized for analytical thinking, problem-solving abilities, and delivering excellent customer support.

ICT SUPPORT SPECIALIST - ADvTech Group

(2024-09)

• Provide technical support to staff and end users across multiple systems and platforms.
• Install, maintain, and troubleshoot network systems and software applications.
• Perform network administration and monitor system performance.
• Configure and maintain antivirus and firewall software to strengthen cybersecurity.
• Manage IT assets and support ticketing systems to ensure efficient service delivery.
• Conduct server setup and support activities.
• Train end users on new software and IT systems.
• Ensure compliance with IT security policies and operational procedures.

DESKTOP ENGINEER - B2E Technologies

(2024-01 - 2024-07)

• Monitored and analyzed network performance to improve connectivity and stability.
• Installed and configured routers, switches, and firewalls.
• Performed cable patching, troubleshooting, and network maintenance.
• Coordinated computer network access and system upgrades.
• Supported network security initiatives and system optimization.
• Identified client requirements and delivered suitable technical solutions.
• Assisted remote engineers from Dimension Data with technical support activities.

FIELD NETWORK ENGINEER - Accurate Solution CC

(2023-07 - 2023-12)

• Installed and configured LAN/WAN infrastructure for clients.
• Performed system maintenance, upgrades, and technical support.
• Troubleshot on-site network connectivity and hardware issues.
• Tested network systems after installation and repairs.
• Delivered client-focused support and ensured operational efficiency.

Bachelor of Information Technology in Business - Information Technology - IIE Rosebank College (2023)

Higher Certificate in Information Technology Services - Information Technology - IIE Rosebank College (2019)

Grade 12 - Mukula Integrated School (2018)