Thabea Pamela

I am a tech-savvy digital professional with a strong background in financial sales, operational compliance, and digital client relations. My experience includes face-to-face insurance consultations and policy handling at AVBOB, practical sales training, and managing high-volume text-based client accounts internationally. I hold an N6 in Public Management alongside certifications in digital marketing and professional marketing training.

I am highly systematic, detail-oriented, and looking to bring my communication and data skills to an international operations, claims, or client services campaign.

Digital Engagement & Content Specialist - Remote Contractor

(2019-01)

• Managed high-volume text-based accounts and digital communication pipelines for international clients.
• Processed administrative platform updates, managed WordPress backend files, and tracked e-commerce metrics.
• Transcribed complex audio files into accurate text records, requiring extreme attention to detail and grammatical precision.

Frontline Marketing & Customer Relations Trainee (Practical) - Call-on Me Marketing (COMMZA)

(2024-01 - 2024-02)

• Completed an intensive practical training program focused on outbound call centre operations.
• Operated the Vicidial Dialer Suite to navigate high-volume outbound campaigns efficiently.
• Managed CRM lead data, logged accurate customer profiles, and applied correct call dispositions.
• Upskilled in professional telephone etiquette, customer relations, and objection handling techniques

Social Media Specialist - Mr Fixit

(2025-01 - 2026-06)

• Monitored online business channels to resolve client inquiries, track service questions, and escalate data bugs.
• Created digital brand content and monitored user engagement analytics.

Sales Representative & Client Consultant - AVBOB - Highlands North

(2014-01 - 2015-12)

• Conducted consultative financial product sales under strict legal compliance frameworks and monthly metrics.
• Evaluated client eligibility, cross-referenced documentation, and explained complex policy terms and claims processes simply.
• Maintained absolute confidentiality and data integrity while capturing highly sensitive personal and financial profiles.

National Certificate: Public Management - Public Management - Tshawne North TVET College

Digital Marketing Certificate - Digital Marketing - Aleph Academy

Frontline Marketing & Customer Relations (2-Week Practical) - Marketing & Customer Relations - Callon Me Marketing

National Senior Certificate (Matric)