Thabiso Papi Seduku

Detail-oriented and analytical Finance Graduate with a National Diploma in Financial Accounting and over 5 years of experience in high-volume administrative processing, data verification, and customer servicing across the financial services sector. Proven track record in executing strict SLA-driven task management, assessing applications with high precision, and auditing documentation for compliance and accuracy. Demonstrates exceptional problem-solving abilities, strong CRM and spreadsheet proficiency, and a consistent commitment to delivering error-free administrative backing in fast-paced corporate environments.

Customer Service and Verification Consultant - AlphaFinTech (ALoan) - Johannesburg

(2025-01)

• Conduct compliance-driven audits of applicant identity proofs, financial profiles, and income statements to minimize risk and ensure regulatory adherence.
• Capture, verify, and process application documentation under strict Service Level Agreements (SLAs) with high accuracy standards.
• Handle high-volume customer inquiries regarding account balances, statement breakdowns, debit orders, and payment histories.
• Investigate account discrepancies and disputes, documenting findings to implement immediate corrective action and optimize workflow turnaround times.

Personal Financial Advisor (Accredited) - Old Mutual - Johannesburg

(2023-02 - 2023-12)

• Assessed complex client portfolios, payment capabilities, and financial trends to structure sound financial plans.
• Maintained high ethical and professional standards while managing client accounts and arranging critical consultations.

Debtors Clerk - Howden Africa - Johannesburg

(2020-08 - 2022-01)

• Executed accurate daily cashbook preparations and supported the finance team with annual financial statement formatting.
• Performed rigorous checks to verify system data accuracy, capturing transactional movements correctly.
• Managed new accounts and system orders using the Labour Inventory Management System (LIMS).
• Audited and optimized data flows by transitioning outdated physical paperwork into secure digital storage systems.

Online Sales Executive - Freeway Toyota - Johannesburg

(2018-07 - 2020-07)

• Assisted clients through detailed vehicle finance application processes, ensuring compliance and accurate data entry.
• Systematically monitored captured leads, followed up on commitments, and updated profiles to ensure database integrity.

Surplus Claims Assessor & Call Centre Administrator - MIBFA - Johannesburg

(2013-01 - 2018-06)

• Assessed claim forms and financial credentials against tight company standards to guarantee 100% correctness and completeness before finalizing outcomes.
• Calculated claimant eligibility, compiled files, and prepared critical disbursements within CRM and Mainframe systems.
• Managed high-volume administrative tasks, processing files in a timely manner under strict operational deadlines.
• Formulated effective procedures for claims tracking, finalizing records, and establishing secure audit trails.

Membership Clerk - Bonitas - Roodepoort

(2012-12 - 2013-06)

• Captured new applications and actively modified existing profiles, managing statuses such as terminations, reinstatements, and additions.

Toyota Learnership Program - Toyota Academy (2019 - 2019)

National Diploma - Financial Accounting - University of Johannesburg (2010 - 2010)

Matric Senior Certificate - Moletsane Secondary School (2007 - 2007)