Thabiso Shoba

Entry-level IT Support candidate with a Computer Science diploma and strong troubleshooting foundation. Skilled in Windows support, networking basics, and customer service. Currently completing the Google IT Support Certificate and studying CompTIA A+. Fast learner with clear communication skills and a professional, patient approach. Seeking an IT Support internship/learnership to apply technical skills and grow in IT infrastructure.

Software Developer Intern (WIL) at Informatics Community Engagement Project (2024-01 – Present)

• Provided technical support by troubleshooting user-reported issues in web applications.
• Debugged backend errors and database inconsistencies using SQL queries.
• Assisted in deployments and performed post-release validation testing.
• Collaborated with users to resolve problems and documented solutions.
• Built strong problem-solving and customer communication skills.

Home Lab Practice at Self-Study & Upskilling (2025-01 – Present)

• Built and managed Windows virtual machines to simulate troubleshooting scenarios (login issues, slow performance, networking errors).
• Configured user accounts and permissions to replicate real IT support environments.
• Practiced hardware diagnostics and system installations.
• Developed a customer-service mindset and professional communication style.

Advanced Diploma in Computer Science – TUT EMALAHLENI (BLOCK/SAT) (2025-01 – 2025-12)

Diploma in Computer Science – TUT EMALAHLENI (FULL-TIME) (2022-01 – 2024-12)