Thabo Fano

Dedicated and results-driven manager with 7 years of experience in retail and hospitality. Proven track record of implementing store policies to improve customer service and reduce errors. Skilled in utilizing sales techniques to build customer relationships and drive sales growth.

Adept at handling operational duties to enhance customer service and inventory management. Proficient in stock variance analysis to minimize stock loss and increase productivity. Strong in managing large teams, payroll, and staff while delivering excellent service.

Possess excellent computer.

Kitchen Manager - Hawk Ridge Spur

(2025-12)

• Daily Operations Of The Kitchen
• Daily Stock Count
• Food Cost Included
• Ordering Stock & Receiving

Kitchen Manager - Salsa Mexican Grill

(2025-03 - 2025-12)

• Improved the health and safety standards
• Manage staff in handling food
• Improved some various aspect of stock variance
• Overall duties and operation of the kitchen though my role not limited in the kitchen only

Store Manager - Fish & Chips Co

(2024-07 - 2025-03)

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 56% increase in sales
• Handle operational duties to increase customer service and reduce waiting time
• Stock variance analysis reducing stock loss and increasing inventory management
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

Store Manager - steers Fishaways & Debonairs

(2023-03 - 2024-05)

• Achieved sales goals consistently over a period of 3 months, resulting in a promotion to sales manager
• Worked with the store manager to develop and execute a store budget that resulted in a 56% reduction in overhead costs
• Created reports and documents as requested by the office manager
• managing a large team while delivering excellent service and driving growth in turnover
• payroll and staff management

Juniour Buyer - Cash Converters

(2023-09 - 2023-10)

• increased turnover through sales
• maximizing customer service reaching daily targets set
• through various courses offered by the company I performed my duties diligently and sufficiently
• maintain professionalism while exceeding customer satisfaction

Team Leader - EPWP (expanded Public Works Program)

(2021-08 - 2022-03)

• road maintenance
• building bridges and humps

Kitchen Manager - Lunch Box

(2020-03 - 2021-04)

• Monitored food preparation and presentation to ensure high standards of quality
• Managed a team of 2 kitchen staff and successfully trained 3 new hires
• Ensured that all kitchen areas were clean and well-maintained to maintain high levels of hygiene
• Developed and implemented an effective inventory tracking system, resulting in a 80% reduction in food wastage
• Collaborated with other departments to develop and implement new menu items and special promotions
• Developed and maintained positive relationships with vendors to ensure the timely delivery of quality ingredients
• Developed an effective schedule to ensure adequate staffing and efficient workflow
• Controlled costs by effectively managing and monitoring kitchen staff, equipment, and supplies
• Resolved customer complaints in a professional and timely manner, resulting in improved customer satisfaction
• Developed and monitored health and safety standards to ensure compliance with government regulations

Kitchen Manager - Kauai Bedfordview reddam House

(2015-02 - 2021-04)

Great managerial skills, analytical problem solver delivering great work flow.

• Stocked and replenished kitchen supplies to ensure all ingredients were available for the kitchen team
• Performed basic food preparation tasks, such as chopping vegetables, to help in the kitchen during peak hours
• Identified and reported defective parts or components to supervisor to ensure quality products
• Installed kitchen countertops, sinks, and backsplashes that improved the overall look of the kitchen
• Developed a system for training new kitchen staff, resulting in quicker on boarding and improved efficiency in the kitchen
• Managed and trained kitchen staff, resulting in a 90% reduction in kitchen accidents
• Trained new kitchen staff on food safety and kitchen operations, resulting in a faster on boarding process
• Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales by 85%
• Developed and implemented an efficient kitchen workflow and organizational system that reduced kitchen chaos by 95%

Grade 12 - Ikusasalethu secondary School (2012-01 - 2013-01)