Thami Malinga

Dedicated and detail-oriented professional with more than 12 years of experience in operations, customer service, administration, and broadcast environments. Proven ability to coordinate activities, manage escalations, monitor service delivery, maintain operational compliance, and deliver excellent customer service.

Transmission Controller at MultiChoice (2017-09 – 2024-12)

• Oversaw live transmission monitoring and recovery procedures.
• Scheduled promotional material and commercials.
• Escalated and diagnosed technical issues using MCR tools.
• Verified metadata accuracy and signal integrity.

Field Service Administrator at MultiChoice (2015-01 – 2017-09)

• Supported customer account queries and activations.
• Validated invoices and reconciled accounts.
• Resolved customer needs through telephone support.

Call Centre Agent at Interactive Technologies (2012-02 – 2014-12)

• Handled inbound and outbound customer interactions.
• Processed payments and reconnections.
• Managed retention initiatives and service issue resolution.

IT Technical Support NQF Level 4 – Jonda Learning Academy (2012)

Matric – Kagiso Senior Secondary School (2008)