Thandeka Makhubo

Professional Summary

With 24 years of experience, I am a Senior Sales Administrator and Team Leader with a proven track record in managing sales operations, leading teams, and optimizing Quote-to-

Cash processes. Expert in ERP systems (SYSPRO), license issuing, and financial compliance. Skilled in driving team performance, improving operational efficiency, and delivering exceptional customer service.

Key Achievements

 Increased team productivity by 30% through process optimization and training initiatives.

 Implemented a mentorship program that reduced onboarding time by 40%.

 Led cross-functional projects resulting in improved customer satisfaction scores by

25%.

 Supported African and Australian region cloud billing processes, ensuring compliance .

Sales Administration Expertise

 Managed end-to-end Q2C cycle including quoting, invoicing, collections, and payment processing.

 Validated agreements, scope of services, and integration details for ISV vendors.

 Issued SYSPRO licenses and ensured compliance with version and module activation.

 Supported African and Australian region cloud billing processes and handled reseller exceptions

 Bachelor of Commerce (Marketing) – University of South Africa (UNISA), 2017

 Bachelor of Arts in Law – University of the Witwatersrand (Wits), In Progress (Expected

2025)

 National Senior Certificate (Matric) – Fidelitas Secondary School, 1994