Thandeka Nozibele

I am a highly motivated, analytical, and adaptable individual with a dynamic and focused approach to both personal and professional growth. With a strong ability to thrive in new environments, I have consistently demonstrated effective teamwork, a strong work ethic, and reliability. I remain calm under pressure and maintain a positive attitude, no matter the challenge.

As a hands-on, proactive team player, I am eager to leverage the skills and knowledge I have gained throughout my career. Driven by a passion for continuous learning and development, I am excited by the opportunity to contribute to impactful projects and deliver results.

Trainer/Facilitator at Cartrack (2024-01 – Present)

Maintain customer accounts, receive and process orders, handle complaints, and escalate digital banking issues. Identify training needs, design and execute quality training, conduct onboarding sessions, and evaluate training effectiveness.

• Maintain customer accounts and record account information
• Receiving, Capturing and processing customer order
• Handle customer complaints and provide alternatives
• Solutions to ensure resolution of complaints
• Reach out to customers via email and telephone to verify account information
• Help customers with complaints and questions
• Give customers information about products and services with SLA
• Compile doing daily reports for the manager
• Escalate, manage, and resolve Digital Banking Issues
• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed
• Designing and executing quality training to internal and external clients across different markets as needed
• Conducting onboarding/induction training sessions for new hires
• Provide weekly classroom training and onsite/online training to internal and external clients
• Maintain effective communication with customers to establish further training needs
• Gather feedback on customers and propose solutions to gaps
• Evaluate the effectiveness of training and modify materials and processes as appropriate

Client Service Specialist – Complaints Specialist at FNB Digital Banking (2014-04 – 2024-12)

Maintained customer accounts, processed orders, handled complaints, and escalated digital banking issues. Assisted manager in her absence by attending meetings, training staff on new systems, and gathering reports.

• Maintain customer accounts and record account information
• Receiving, Capturing and processing customer order
• Handle customer complaints and provide alternatives
• Solutions to ensure resolution of complaints
• Reach out to customers via email and telephone to verify account information
• Help customers with complaints and questions
• Give customers information about products and services with SLA
• Compile doing daily reports for the manager
• Escalate, manage, and resolve Digital Banking Issues
• Attending meetings on behalf of my manager and taking minutes (incl. MANCO)
• Training staff on the new system (Care System)
• Gathering Reports

Call Centre Representative / Acting Team Leader at Multichoice Pty Ltd (2011-01 – 2014-12)

Handled client queries, complaints, and billing issues. Acted as team leader, delegating tasks and managing 16 direct reports.

• Handling clients queries and complaints
• Handling Billing and clients' accounts
• Handling technical related calls
• Delegating tasks to team members
• 16 staff reporting to me directly
• Perform additional duties as assigned by the management

National Certificate in Occupationally Directed Education Training and Development Practices – VeryCoolIdeas (2025-01)

National Diploma in Human Resource Management – Milpark Business School (2019-01)

Grade 12 (Matric) – George Khosa High School (2011-12)